FAQ

Can I modify an order that I just placed?

As all orders are processed automatically, it is not possible to modify them. If you need to make changes to your order or to the delivery address, you can contact our Customer Service customerservice@vivalavidaofficial.com. If we will still be on time, we will do our best to satisfy your request.

Where is my package?

Once the order has been sent, the transport company will send an email with the order tracking link to the email address indicated in the customer form.

¿How much time does my order take to arrive?

If the order is placed before 12:00 hours, we guarantee delivery to the transport company within 48 business hours. We inform you that during dates of high order traffic (sales, Christmas, Black Friday, etc.) the processing of your purchase order may take a little longer than usual.

Can I choose the day and time of delivery?

No, make sure that someone is at the indicated shipping location the day of delivery.

Is my payment safe?

Of course! Our payment gateway uses SSL technology to protect the data of credit card holders. Furthermore, when a payment is sent through this gateway, the Seller does not receive sensitive financial data such as the credit card or bank account number.

Can I return my order?

Yes, you can always change your mind. Orders can be returned as long as the return authorization is in place and the return form has been completed.

The refund of the returned items will be made within 15 (fifteen) business days with the same payment method chosen for the purchase.

Can I change my order?

Yes, to make a change you need to return the product during the 14 (fourteen) days from the date of receipt and place a new order for the correct item. Orders can be returned as long as the return authorization is in place and the return form has been completed.

The refund of the purchased and returned items will be made within 14 (fourteen) days with the same payment method chosen for the purchase.

Can I order by phone?

No, it is only possible place the order through the website.

Can I place an order and send it to a country other than mine?

Yes, be sure to browse the VivalaVida Official website from the country you wish to ship the order to. 

Note: the country of the billing address and of the shipping address must be the same.