Sale prices

All prices in the online store include 21% VAT, but exclude shipping costs, which will be added, if applicable, to the total amount of the purchase. You can check our shipping policy in the section "Shipping and returns"

The prices displayed in vivalavidaofficial.com may be reviewed and modified at any time. This will not affect orders already confirmed or in shipment.

Payment Methods

All purchases can be paid with:

• Paypal

To buy online comfortably, without having to enter your credit card details on the website and without additional costs.

The amount will be charged to your account when you complete the order. To open a new PayPal account for free, visit the website paypal.com.

• Bizum

The fastest solution for instant and convenient mobile payments.

• Credit card

Visa, Mastercard, American Express. The amount will be charged to your card when you complete the order using the secure server of our payment gateway.

• Wire transfer

Our data to make the deposit or transfer will be provided at the time of order confirmation.

Once the order has been placed in our store, the program will direct to the website of the payment gateway where the Customer will indicate his credit card details. The Customer who makes the payment confirms that he is the owner of the credit card used.

At the time the Order Proposal is sent, only the amount will be withheld: the actual charge will be made at the time of Order Confirmation and shipment.

In the event that it is not possible to receive the payment, the Order Proposal will be automatically cancelled.

Important: At the end of the process, our payment gateway will bring you to our store where the order process will be completed.

Our payment gateway uses SSL technology to protect information. In addition, when a payment is sent through this gateway, the recipient does not have access to the information related to the customer's credit card or bank account. For this reason, the Seller will not receive or store such information.

Consequently, the Seller cannot be held responsible in any case for the fraudulent use of credit or debit cards of third parties.

The email address obtained from the subscription form will be used to send information about news, products and special offers related to vivalavidaofficial.com

The billing information will be used only for the shipment of the purchased product/s. This information will not be used for commercial purposes nor will it be disclosed to third parties.

Shipping method

You can read our policy in the section "Shipping and delivery times"

Returns and refunds

You can read our policy in the section "Returns and refunds"

Product guarantee

The warranty only covers manufacturing defects.

In the event of a manufacturing defect, the Customer has to submit an official claim to the Seller related to the defects and accompanied by the invoice within a maximum period of 14 (fourteen) days from the date of the delivery note, unless this contradicts the Mandatory regulations in force in the Client's country of habitual residence.

In the event that the Seller confirms the manufacturing defect of the purchased product, the Customer will have the right to obtain:

- A replacement of the product;

- If the product is not available, a refund will be made.

 The Seller will bear the shipping costs related to the return of the products considered defective.

Contacts:

Email: customerservice@vivalavidaofficial.com

Telephone +34 617127761

General data protection

You can read our privacy policy in the "Privacy Policy" section.

Legislation and jurisdiction

These General Conditions are governed by the legislation in force in Spain on the matter (Basically Law 34/2002 of July 11 on information services and electronic commerce) and will be interpreted according to said legislation, without prejudice to any other mandatory rule prevailing in the Client's country of habitual residence.

Modifications and updates

VivalaVidaofficial Official reserves the right to modify these Terms of Sale at any time by introducing or eliminating certain services or content that contribute to offering a better service. The Customer with the purchase accepts the Online Sales Conditions in force at the time the purchase is made.

Last updated: May 2021