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Privacy policy

 

Data protection

vivalavidaofficial.com is aware of the importance of guaranteeing the right to privacy and data protection of Users and, in this sense, in compliance with regulation (EU) 2016/679 on Data Protection, and therefore in relation to the processing of their personal data, we inform you below about the following points related to the processing of personal data through this website.

Data Controller:

The data controller is A&S Studio NIF Y6787693Q – Carrer Mimosa 16, 08398 Santa Susanna – Barcelona – Spain.

Contacts:

Email: customercare@vivalavidaofficial.com

Phone +34 617127761

Purpose

Depending on the form that the User completes in each case, the data may be processed for the following purposes:

      • Registered users: The information you provide in the registration form is used for the management of users of the website, in order that you can access your profile, consult your orders and make your purchases without having to re-enter your identification data (name, surname, email and telephone) and delivery address. You can modify your profile settings whenever you want. VivalaVidaofficial.com will not support attempts at false registrations or that impersonating individuals or companies, the provision of false information on the registration form will imply the automatic delete of the user. VivalaVidaofficial.com reserves the right to verify the information provided by the User by telephone verification.
      • Newsletter : Where you give us your consent as provided in artículo 21 de la Ley de Servicios de la Sociedad , we will use your identifying and contact details to send you information about news on the website, news of interest, as well as promotions and offers of our products and services. The channels we usually use are: email, mail, telephone, SMS, Push message, but only if you give us your consent.
      • Contact: The personal data you provide us through the contact form will be processed only to answer your query or request. The information collected is limited to identifying and contact details, as well as data related to the nature of the request you address to us.
      • Claims Form: The personal data you provide us through the form will be processed only to address your claim.
      • Return form : the personal data you provide us through the form will be processed for the evaluation and management of the return or exchange requested and the collection of the product if necessary.
      • Other purposes: The information provided may occasionally be used to:
      • Surveys to improve our services
      • Manage requests for information, suggestions and customer complaints for management and resolution.

Legitimation

The basis that legitimizes the processing of data is the user's own consent and acceptance in every section in which personal information is collected. The user at any time has the right to access, rectify and object to the data relating to him/her. To exercise these rights, simply send an email to customercare@vivalavidaofficial.com indicating your request, last name, first name and address.

It is also possible to consult or modify the personal data in the VivalaVida Official customer account.

In case you decide to leave the loyalty program "VivalaVida Official" your data will be deleted within 3 months of your request. In relation to the processing of data for commercial purposes through telematic means, in cases where there is a prior contractual relationship between the parties, communications are about products or services related to those previously requested by the data subject, and the User has been given the possibility to object to the processing of his/her data by checking the box not pre-marked, the basis that legitimizes the processing is based on the provisions of article 21.2 of Law 34/2002, of July 11, on services of the Information Society.

In each commercial communication that is forwarded to the data subject, the user will have the possibility to express his opposition to the receipt of new communications.

Recipients

We inform the user that the processing of the information collected through this website does not imply international data transfer.

In relation to the recipients of the information, we inform you that in the event that you make an online purchase that must be delivered to the address you indicate or a return that must be picked up at the address indicated to us, the package sent will detail your first and last name, delivery address and telephone number. The latter data will be included to allow contact between the transport company and the consignee in order to facilitate the delivery process.

Cookies Policy

This website uses its own and third-party cookies to offer you a better experience and service. By browsing or using our services you agree to our use of cookies. However, you have the option to prevent the generation of cookies and the deletion of them by selecting the corresponding option in your Browser. If you block the use of cookies in your browser, some services or functionalities of the website may not be available.

What is a cookie?

Cookies are a tool used by web servers to store and retrieve information about their visitors. It is a unique identifier in the form of a text file that is forwarded to the user's device to record information, thus improving the quality and security of the website. They have an expiry date from which they cease to be operational.

Usefulness of cookies on my website

We use cookies to facilitate web browsing and to obtain greater efficiency and personalization of the services we offer you. The cookies used are only associated with an anonymous User and his/her device, they do not provide references that allow to obtain their personal data or include viruses in it. You also cannot read cookies deployed on your device from other servers.

The information we analyse using cookies are the Internet Protocol (IP) address used to connect your computer to the Internet, type and version of browser, operating system and platform used for the connection and the date and time of such activity.

Cookies used

We use permanent cookies that are stored on the user's device and that allow to recover the information of the navigation on the next visit. They have an expiration date. These cookies allow us to personalize your visits, through your preferences (e.g. country and language).

We also use third-party cookies that allow you to manage and improve the services offered. For example, Google Analytics statistical services.

Below we outline the cookies described above and used on the website:

      • ASP.NET_SessionId, MABSesion: These cookies are session identifiers provided by the Microsoft ASP server and system-typical. They are used to identify a user who is logged in to our website.
      • cookie_products: Identifies for the current session the products that the user has consulted in order to offer a better browsing experience.
      • chkCookie: Identifies for this session the acceptance of the use of cookies that we make on the website and in this way does not show the notice again.
      • testCookie: Allows you to know anonymously if the browser used in this session allows the use of cookies. It is necessary for the proper functioning of the website that the browser allows the use of cookies, otherwise some of the functions may not be available.
      • _utma, _utmb, _utmc, _utmz: These Google Analytics cookies generate an anonymous user ID, which is used to count how many times a user visits the site. It also records when it was the first and last time you visited the website. It also calculates when a session, user source, and keywords are terminated.

 

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